I get error

  • Resolved mrlukas

    (@mrlukas)


    1 year, 8 months ago

    I am getting this error “Unable to complete the setup” in the last step when i press the finish button

    And in the product feeds I see this error “An error occurred while retrieving your product feed. Please try again later.”

    If I disable the plugin and enable It shows the first page where I can press the button to list your products, and it redirects me to the last step.

    And I can’t do nothing to fix it.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    I understand the setup is unable to be completed.

    Can you please temporarily disable all plugins except WooCommerce and Google Listings & Ads, then try again to see if the setup can be completed?

    If that does not work, please navigate to WooCommerce > System Status > Logs (check if there is another error related to the Google listings & ads for us to continue troubleshooting).

    Let us know if you need further help.

    Thread Starter mrlukas

    (@mrlukas)

    Hi maybe this is the reason?

    My regular price have more then 2 decimals now.

    Log from status

    2023-04-01T21:10:38+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Site\Controllers\MerchantCenter{closure} { “error”: { “code”: 400, “message”: “[services[12].rateGroups[0].singleValue] Precision for price 22.305 exceeds maximum precision of 2 decimal digits.”, “errors”: [ { “message”: “[services[12].rateGroups[0].singleValue] Precision for price 22.305 exceeds maximum precision of 2 decimal digits.”, “domain”: “global”, “reason”: “invalid” } ] } }

    Hi,

    ...Precision for price 22.305 exceeds maximum precision of 2 decimal digits...

    According to this documentation from Google, the price should not have more than 2 decimal places. I am wondering if another plugin is injecting or recalculating the price.

    To help you to investigate, please share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Looking forward to hearing from you.

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 4 replies - 1 through 4 (of 4 total)
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