• Resolved fesab

    (@fesab)


    When accessing the site, a white screen appears. However I can access to wp-admin and other sites within that domain, just the front page is white. However when I log in I can see it perfectly. I discarded any errors on the site by changing first the front page to any other page and still not working. Then I changed the whole site to another domain name and it works perfectly which means my WordPress installation is working fine and the issue somehow relates to the domain. It can’t be a DNS problem since it loads all other sites within the domain. Also debugging log shows no relevant issues and it is not a WordPress issue since changing domain fixes the issue. It all happen after and WP update, I don’t know if it is related somehow. I tried also to disable all plugins and themes. So I am a bit lost here so any help would be really appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    A blank white page means that PHP is crashing. This problem can be caused by a variety of issues, including: (1) Bad theme (2) Bad plugin (3) Bad install/upgrade (4) you exhausted the memory limit (5) It could also mean that there is an issue with your web hosting server.
    – (1) and (2) are more common (typically due to a function conflict introduced by a plugin or theme).
    – Since the problem can be caused by any number of things, check the error logs on your server for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in them, try Enabling debugging
    – Also, try reviewing this useful article: https://www.ads-software.com/support/article/common-wordpress-errors/#the-white-screen-of-death.

    Thread Starter fesab

    (@fesab)

    Hey thanks for the reply, I tried most of the things you listed already and just by changing the site domain name to another one it works perfectly. So I think it is unlikely to be a bad theme plugin or memory

    Thread Starter fesab

    (@fesab)

    Also when applying that domain name to another perfectly working site from my multisite installation, the same issue happens so it has something to do with that specific domain

    That’s not really all that strange… PHP appears to be ‘being clobbered’ by something.

    Usually a plugin but, in your case, I can see other pages working on that same domain so I don’t think it’s a plugin…

    That leaves very little but a theme problem or a function in that theme.

    To test this, go to Cloudflare and shut off the Proxy (just click the orange cloud to gray for now). That will let the site serve the homepage if it can but I’m suspicious of the theme there since the problem happens on the first or front-most page.

    If I’m right about the theme then the front-most page will die… If it’s the proxied version of the page being blank then shutting Cloudflare off was probably enough to flush that out. You need something to handle cache changes better. I use Cache Enabler if I’m not running a full cache plugin like W3TC.

    But I see Elementor there… not that Elementor is bad but Elementor is more powerful so you can break things with it easier, faster, and badder! And I’m thinking something clobbered that Twenty Seventeen theme’s first byte or else a function.

    Try swapping the theme for a different ‘Twenties’ Theme or what have you!

    Let us know what happens or if you need more help!

    Thread Starter fesab

    (@fesab)

    I tried purging the Cloudflare cache and changing themes with no result. However today the problem was just suddenly fixed, I have no idea what happened or what the problem was, maybe something was going on with the server, anyways thanks everyone for your answers and support!

    Moderator t-p

    (@t-p)

    Glad its sorted ??

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘I have a really strange white screen problem relating to an specific domain’ is closed to new replies.