I have dropped this plugin in the trash can even if I paid for a year

  • With the last update, my conversion rate has tanked by half because most customers had a “forbidden” error on checkout. I have lost money and customers for couple days before I found the problem and turned off this plugin.

    This was not the first time real customers complain that they are blocked and can’t complete the checkout process. Needless to say, I have dropped this plugin in the trash can even if I paid for a year.

    • This topic was modified 7 years, 1 month ago by Ric6000.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello,

    We apologize for the caused inconveniences.

    You can always create a ticket in our private system and subscribe your problem:
    https://cleantalk.org/my/support/open

    We are always ready to investigate your problem and improve our protection.

    Thanks in advance.

    Plugin Author Denis

    (@shagimuratov)

    Hello @ric6000,

    I am sorry for this issue and thank for feedback.

    We have did a few changes to lower false/positive rate for eCommerce sites. Right now the rate as low as 0.05%.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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