I have Events Calendar PRO but not seeing any pro features

  • Resolved chasedesignsinc

    (@chasedesignsinc)


    10 years, 11 months ago

    Hi,

    I’ve emailed Modern Tribe twice and have gotten no response. My client (owner of the site https://charleyslg.com) has The Events Calendar PRO account as well as the Facebook add-on. The Pro features such as the recurring events feature have disappeared. Can someone please explain to me why this has happened if we have a valid PRO account. This has been a very annoying problem and more annoying that nobody from Modern Tribe has responded to our emails.

    Any help would be appreciated.

    https://www.ads-software.com/plugins/the-events-calendar/

Viewing 1 replies (of 1 total)
  • Plugin Contributor leahkoerper

    (@leahkoerper)

    Hi chasedesignsinc,

    Thank you for posting! I am so sorry that we have been missing your emails. We respond to every email, so something must have happened in between our inboxes.

    We would be more than happy to help you out and get things working again. Since your client has a premium account with us, you can also access our premium support forums on the tri.be site. That’s where we provide all our support.

    If you are not able to access your account, please email us at both pro /at/ tri.be and leah /at/ tri.be. I will keep an eye on this thread too in case you still have trouble getting in touch. Thanks for your patience (and diligence) while we get to the bottom of this!

    Best,
    Leah

Viewing 1 replies (of 1 total)
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