I have lost all Plugins during a restore

  • Resolved todoluna

    (@todoluna)


    4 years, 2 months ago

    Hi,

    This afternoon I made a restoring point and after I installed and upgraded some plugins I decided to restore the website to my previous point (this afternoon). After a “Restore failed” I click on ‘Continue the restoring’ and after that my website has 0 plugins.

    What I have to do now? I just want to restore my website to the previous point.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter todoluna

    (@todoluna)

    Log is available here:
    https://pasteid.fledix.com/log-restore-failed-18-09-20

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I can’t seem to view the log.
    Please copy the contents into an online tool (such as https://pastebin.com/ ) and post the link here.

    Best Wishes,
    Bryle

    Thread Starter todoluna

    (@todoluna)

    Here it is:
    https://pastebin.com/w4RJ191n

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the delay over the weekend.

    “0247.957 () Error message: No podemos descomprimir el archivo. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
    0247.957 () Error data (extract_failed_pclzip): {“name”:”plugins\/wp-table-builder\/inc\/admin\/js\/tinymce\/plugins\/table\/plugin.min.js”,”size”:134004}”

    It appears that the plugins.zip is corrupted. It possible that the file got corrupted during download or uploading of file. To check, please download a copy of the file and attempt to extract if there are not errors then the file must have been corrupted during upload. To fix, just re-upload the plugins.zip and re-run the restoration.

    Also, the error could mean that your storage is already full or not enough. Please check on that too before redoing the restoration.

    Regards,
    Bryle

    Thread Starter todoluna

    (@todoluna)

    Hi,

    I can unzip the plugins.zip without problems. What do you mean with re-upload the file? Do you mean to re-upload plugins.zip to the cloud or making another restoring point of my website? If it’s the second, I will not have the same configuration as before because I had to reinstall all plugins again and configure from 0. Is there any option to repair the original plugins.zip and restore it?

    I checked the cloud service and there is no problem in cloud space.

    Thanks,
    Dani.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Dani,

    Sorry, if I was not clear.

    You can re-upload the backup file in the “Backup/Restore” tab. Once upload you can re-run the restoration and just select the component that is broken which in this case is the “plugins” component. Alternatively, you can manually restore the plugins.zip via FTP/cPanel File Manager. Just extract it and upload to the “wp-content” so it becomes “wp-content/plugins”.

    Regards,
    Bryle

    Thread Starter todoluna

    (@todoluna)

    Hello,

    This time it works.

    Thanks,
    Dani

Viewing 7 replies - 1 through 7 (of 7 total)
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