I have lost the customization zone

Hey @nataliacg, that’s interesting. What version of WordPress, what theme and what version of Login Designer are you using? I’ll see if I can replicate this. ??

We’ll figure it out. ??

Hi, Rich! I′m using 5.3.1 WordPress version, 1.2.1 Login Designer version and this theme: https://my.studiopress.com/themes/business/#demo-full

Thanks for your help! ??

I’m having the same problem here!
I’m using 5.3.2 WordPress version and my theme is Bard…

@nataliacg and @terapiasequilibrio, do you have any security-related plugins activated? Is so, which?

@terapiasequilibrio, this theme here?

Hi, Rich! I′m using https://www.ads-software.com/plugins/anti-spam/ and https://www.ads-software.com/plugins/goodbye-captcha/ (and right now I′m thinking I have to remove one of the two :P).

Thanks for your help, Happy Holidays!

I’ll do some testing on my end as well, but try de-activating one of those at a time and seeing if that resolves the problem. I’m looking into it. ??

I have deactivated both and it remains the same ??

I tried one thing: for test purposes only, I installed another login customization plugin, and that does work for me, it does allow me to see the customization zone.

I don’t know what could be happening, Rich, I’m sorry.

Hi Rich,

Yes, that’s my theme! Sorry for the delay but I was away for a couple of days…
I’m using iThemes… (but even when I disabble I still doesn’t work)

• This reply was modified 4 years, 10 months ago by terapiasequilibrio.

Hi Rich!

Any news? I’m still not able to make it work and I really need this… Otherwise I will have to find an alternative way.

@terapiasequilibrio, I couldn’t find anything that would cause this issue from the theme (though there is some inappropriate styling coming from Bard). If you change themes for a bit, does the issue resolve? And can you also try the latest version of Login Designer, 1.2.4?

@nataliacg, Can you also try the latest version of Login Designer?

I just tried it, but I still get a page with this label:
“This page is used by Login Designer to preview the login form in the Customizer.”

And when I get into the WordPress customizer, within the area designated for Login Design, I only see:
Branding -> Enable or disable
Templates -> 3 plugin templates

Nothing else.

Thank you, Rich!

Same here! Already tried and nothing…

And when I get into the WordPress customizer, within the area designated for Login Design, I only see:
Branding -> Enable or disable
Templates -> 3 plugin templates

Nothing else.

Did you try clicking on elements within the Customizer to pull up relevant customization controls? I just released a new video on my website to showcase the customization settings.

I’ve tried that and it doesn’t work… When I get to the customizer page it appears the message: “This page is used by Login Designer to preview the login form in the Customizer.” and I can’t change anything. Even if I try to click on a different template it does not work.

@terapiasequilibrio Could you take a screenshot of that page message you’re seeing, so I can better understand what’s happening? You can upload it here and paste the link in your response.

I’d appreciate that!