I have problem coupon

  • Resolved valentin6work

    (@valentin6work)


    4 years, 4 months ago

    The problem:

    Coupon allowed for two customers

    The problem arises after such actions:
    1.added a product to the cart
    2.applied coupon
    3.went to the payment page
    4.not paid, decided to return and add one more product
    5.added another item to the cart
    6. open the shopping cart page and see a message that the coupon has been used and cannot be applied.

    Although in fact it was not used, and even more so, it is allowed for one more buyer.

    If you make a payment, then there is no problem.

    WooCommerce 4.0.1
    WordPress Version 5.4.2
    PHP Version 7.2.32

    • This topic was modified 4 years, 4 months ago by valentin6work.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter valentin6work

    (@valentin6work)

    Here is a message

    Coupon XXXX was used in another transaction during this checkout, and coupon usage limit is reached. Please remove the coupon and try again

    But I haven’t paid for the order yet

    Hi @valentin6work – When you said “3.went to the payment page”, which payment page were you referring to? Does your payment provider require you to navigate away from the WooCommerce checkout page to make payment?

    Thanks!
    – Joey

    Thread Starter valentin6work

    (@valentin6work)

    I am using WooCommerce OPPCw payment plugin.
    It does not require transitions to external resources.
    The payment form is located on the website page.

    After we get to the page for entering payment data in the postmeta database table for the coupon, the two values ??of:
    _maybe_used_by_
    _coupon_held_
    There is a timestamp at the end of these values (Example: _maybe_used_by_9999 etc. )
    But the payment has not been completed yet.
    Why set a limitation of use if the purchase is not over yet?

    • This reply was modified 4 years, 4 months ago by valentin6work.
    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @valentin6work. I’m not able to replicate this issue. Generally, when a coupon has been added to the cart, it is remembered and does not have to be added again if the customer continues shopping and adds additional items to the cart.

    If you’re still facing this issue, I recommend doing conflict testing to clarify the cause of it – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Viewing 4 replies - 1 through 4 (of 4 total)
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