I have problem with connect your order status with my statuses

  • Resolved ivanjacek

    (@ivanjacek)


    2 years, 5 months ago

    How should I connect your order status with my statuses? I created a new status (orders paid) and now I can’t connect it to your plugin because it sent emails when the status was changed. How do I set it up? When I selected your status Order paid, the email was not sent. I tried to create a status with the same name as yours (order paid), but the email was still not sent. I also use your plugin for canceled orders and everything works there. Probably because it is connected with the root of woocommerce. But as

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  • Plugin Contributor Bartek

    (@bartj)

    Hello @ivanjacek!

    Let me rephrase your topic, to make sure, I understood it correctly.

    You’ve created custom order status in your website, assigned to your orders. From now on you’d like to use this status in ShopMagic automations. The issue, you encounter is the fact, that you’d like to have it available in event triggers, like from select list.

    If that’s what you’d like to achieve, it’s easy to do, yet not direct in it’s solution. You can select event Order Status Changed. There you can configure, which status transition suits your business. If you just want to target any order having your custom status, you can select transition from any order status to your custom order status.

    Let me know, if this is clear enough to help you configure ShopMagic properly.

    Best regards,
    Bartek

Viewing 1 replies (of 1 total)
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