I have problem with the single card in WooCommerce and the upgrade

  • Resolved saby2024

    (@saby2024)


    3 months, 2 weeks ago

    Hi!,

    Sorry for my bad English, but I hope you can give me a solution to a problem that I have with woocommerce. The thing is the woocommerce I used now is version 7.3.0, because when I tried to upgrade the plugin, the widget “Single add card” gone wrong, the option Quantity Selector disappear even when is enable, I thought first it was some personalization option that makes this option doesn’t work, but when I tried to fix it, it’s still doesn’t work, I created a new page and add Single add card from 0 with nothing and unfortunately that doesn’t work neither, I check the CSS in my theme but there is nothing, it’s like the widgets itself changes and that option doesn’t exist anymore. Can you tell me what could be the problem? Because I really need to upgrade the plugin, it’s now a too old version and it’s star make problem with the web.

    I’ll try to answer quick when you give me somes solution for this problem

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @saby2024

    To ensure we are on the same page, does the Single Add Card widget come with your theme, or is it from a page builder? Feel free to include any relevant details or screenshots.

    With a clearer understanding of your situation, we can offer the most accurate guidance to resolve the issue.

    For screenshots, I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    Please note that writing or providing custom code is not within the scope of our support policy. If you need help with custom development, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:

    Looking forward to hearing from you!

    Thread Starter saby2024

    (@saby2024)

    Hi @shameemreza

    Right now I can’t show you the problem because I really need this option works for the website, but answer your question it’s come from the plugin, the website used page builder calls it GeneratePress, it has CSS additional but I can’t change nothing, but when I was checking it doesn’t have nothing about selector, I’ll let a screenshot about what is my problem is this selector https://snipboard.io/8DY1Cw.jpg .

    When I want to update the plugin to 8 or the last version this option https://snipboard.io/itQ0lM.jpg. doesn’t work. Should I ask to #developers and show them a screenshot from CSS from theme so they can see what could be the problem?.

    Thank you for the support

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @saby2024

    This is a third-party plugin, and we don’t provide help & support for 3rd-party plugins or themes as they’re outside our support scope. It would be best to reach out to the plugin developer for further assistance.

    I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @saby2024

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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