i have very bad problem in my website run

  • Resolved danafile

    (@danafile)


    6 years, 8 months ago

    hello everyone

    i have problem to run mywebsite

    when i install edd my website is working

    after 1 day when i run mywebsite i see this errors :

    (i installed last version from wordpress addons section)

    
Warning: require_once(/home/danafile/public_html/wp-content/plugins/easy-digital-downloads/includes/process-download.php): failed to open stream: No such file or directory in /home/danafile/public_html/wp-content/plugins/easy-digital-downloads/easy-digital-downloads.php on line 355

Fatal error: require_once(): Failed opening required ‘/home/danafile/public_html/wp-content/plugins/easy-digital-downloads/includes/process-download.php’ (include_path=’.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php’) in /home/danafile/public_html/wp-content/plugins/easy-digital-downloads/easy-digital-downloads.php on line 355

    this is line 353 to 357 :

    
else {
		    
			require_once EDD_PLUGIN_DIR . 'includes/process-download.php';
			require_once EDD_PLUGIN_DIR . 'includes/theme-compatibility.php';
		}

    how can i fix this brothers? plz help me fast

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    Hi @danafile

    Can you check if the file exists in the location the error is trying to load it from ?
    wp-content/plugins/easy-digital-downloads/includes/process-download.php

    If the file is not there then its possible the plugin installation might have missed some files and you could try uploading the entire plugin folder via FTP and retesting.

    It might be possible that your hosting provider or some Security plugin that you might have active to remove that file for some reason but there is no reason why it should remove it.

    Thread Starter danafile

    (@danafile)

    thank you mihai

    can you give me this file download link to upload this file in my host ?

    Plugin Support Mihai Joldis

    (@misulicus)

    You can get it from here on the www.ads-software.com repo by going to this link https://www.ads-software.com/plugins/easy-digital-downloads/ and clicking the blue Download button.

    You will have to unzip that file and upload the contents of the zip file to the wp-contents/plugins directory on your hosting. Before you do this please remove the Easy Digital Downloads plugin from your website if you have it installed now.

    Thread Starter danafile

    (@danafile)

    thank you

    i fixed this problem

    and i have one finally question :

    how deleted this file from my host ?

    can you ask me mihai ?

    Plugin Support Mihai Joldis

    (@misulicus)

    Not sure i understand your question. How to delete the plugin from your hosting ?

    Thread Starter danafile

    (@danafile)

    no

    What will delete this file from my host?

    Plugin Support Mihai Joldis

    (@misulicus)

    I can`t say. Perhaps you have some security plugins installed and they thought it might be suspicious but i have not heard of any other issues like this one.

    You could try contacting your hosting provider to see if they can give you more details about that.

    Thread Starter danafile

    (@danafile)

    thank you mihai !

    you have big help for me !

    i love you !

    Plugin Support Mihai Joldis

    (@misulicus)

    Glad i could help !

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘i have very bad problem in my website run’ is closed to new replies.