• I can’t get into admin part for my website. It’s just a blank. What can I do? I am almost in tears over this. I have this since 2021 and I don’t want to start over

    • This topic was modified 4 months, 2 weeks ago by James Huff. Reason: title de-caps’ed, no shouting please

    The page I need help with: [log in to see the link]

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  • Sara

    (@sarayourfriend)

    @lchesna72 can you clarify if you are self-hosting or using a hosting provider? If you’re using a hosting provider, they should be well-equipped to help you regain access to your site’s admin, and debug issues like a broken theme or conflicting plugins.

    That being said, I was able to access https://lucyskitchenofrecipes.com/wp-login.php, so you might be able to get to the admin by logging in, and then visiting a specific admin page rather than just /wp-admin.

    Ultimately, it is probably an issue with a plugin or theme. There are several other threads on this forum that describe similar blank wp-admin problems, which came down to a plugin or functions.php issue. This will mostly be relevant if you are self-hosting, in which case, try to undo any recent changes to your site’s PHP code, manually reset plugins, and so forth (additional steps are described in the linked threads). Otherwise, your hosting provider should be able to help you fix the issue. If you are self-hosting and need further assistance with resetting plugins or undoing theme changes, I’m happy to share more links describing the process to follow.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    A blank page generally indicates a “500” error. Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

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