I need help

Hello,

Please follow these steps to properly install BackupGuard Pro version on your WordPress:

– Firstly login to your personal dashboard at https://backup-guard.com
– Then deactivate and uninstall Free version the plugin available in your WordPress dashbaord
– Install the Pro version you’ve downloaded

The full documentation regarding plugin installation and usage can be found in the following link: https://backup-guard.com/products/backup-wordpress/doc/install-backupguard-pro

Regards,
Lisa Breen
BackupGuard, Support Team

For pro or commercial product support please contact the author directly on their site.

As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.