I need help urgently! The Paypal creates the subscription, but cancels soon afte

  • Resolved leandro.figueiredo

    (@leandrofigueiredo)


    3 years, 6 months ago

    Hi,

    I need help!

    I am using Paypal Express for payment.

    When I use Paypal Sandbox to do the tests everything works perfectly.

    But when we switch to the production environment Paypal cancels all subscriptions right after purchase.

    The orders are created on Paypal and PMP without any problems.

    Paypal creates the subscription, but cancels soon after.

    I can see all orders created and canceled in my Paypal account and in PMP.

    I need help urgently, because I can’t find the reason for the cancellations.

    Can someone help me?

    IPN message.
payment_cycle=Monthly&txn_type=recurring_payment_profile_cancel&last_name=Figueiredo&initial_payment_status=Failed&next_payment_date=N/A&residence_country=BR&initial_payment_amount=1.00&currency_code=BRL&time_created=04:46:02 May 05, 2021 PDT&verify_sign=AAg9z7gGdmijEG7yxOo4q9vDyltzAFrJGJOR45Qi5IqrOJLWZOx8petU&period_type= Regular&payer_status=verified&tax=0.00&[email protected]&first_name=Leandro&[email protected]&payer_id=VLLKA4CESTKF6&product_type=1&shipping=0.00&amount_per_cycle=1.00&profile_status=Cancelled&charset=UTF-8&notify_version=3.9&amount=1.00&outstanding_balance=0.00&recurring_payment_id=I-BJSE0EWSLKL5&product_name=PLANO OURO at ibracirj&ipn_track_id=f07812763167d

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @leandrofigueiredo

    Thank you for using Paid Memberships Pro, I’m sorry to hear about this issue you are facing here.

    Looking at your IPN message, I see that the payment failed “initial_payment_status=Failed”.

    Please can you reach out to PayPal support to follow up why this payment failed specifically as they may be able to provide you more information as to why the payment failed.

Viewing 1 replies (of 1 total)
  • The topic ‘I need help urgently! The Paypal creates the subscription, but cancels soon afte’ is closed to new replies.