I need help – will pay for support

Howdy,

I’m afraid that is an issue that the Roots folks would need to check on. Jetpack Comments only handles the submission of comments. Once the comment is submitted, it is added to the WordPress database like any other comment for your theme to display however it sees fit.

Jetpack Comments will replace the comment_form(), but that’s it.

I see your thread at https://discourse.roots.io/t/approved-comments-not-showing-up/1652 and hope they’ll be able to help.

I would check out the comments.php file at https://github.com/roots/roots/blob/master/templates/comments.php
and compare that to
https://core.trac.www.ads-software.com/browser/trunk/src/wp-content/themes/twentyfourteen/comments.php#L64

The Roots theme is creating a form itself, instead of relying on WordPress’ built-in process to create the comment form (which Jetpack “plugs” into for the Jetpack Comments form).

Taking out the Roots-made form and adding in comment_form(); should take care of you.

I’m going to mark this as resolved as the issue isn’t with Jetpack. Best of luck. Cheers!

Thank you.