i need phone support

  • I just purchased the Ares Pro and I thought it would be much better with a paid version and to tell you the truth, ITS EXACTLY THE SAME> Your videos dont help.
    I need to move things around and change size of font. What it looks like in the dashboard does not look like in the published version.
    I have MANY questions about this product.
    Wondering WHY I purchased something that I cant use. Should have stayed with free because it looks exactly the same way. I cant move anything around. Cant do anything. This has NOT HELPED>
    Please give me a support number
    These tickets are useless to me

Viewing 7 replies - 1 through 7 (of 7 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I think you need to direct this at the people who sold you the theme/ plugin. This forum is to help with WordPress the core application, and themes and plugins that are distributed on www.ads-software.com.

    Thread Starter mich08212

    (@mich08212)

    that would be wonderful if there was a number to call. I sent 2 support tickets with in thier website it self and have been waitingdays for a reply. They mentioned that they check the forum here mostly

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Could you ask this again here: https://www.ads-software.com/support/theme/ares#postform

    That’s probably where they monitor

    Thread Starter mich08212

    (@mich08212)

    Thank you Andrew ??

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I just purchased the Ares Pro

    Nope, don’t post there. These support forums are for the free version hosted on the WordPress repository. This is what I reply with when someone needs commercial support for a product.

    For pro or commercial product support please contact the author directly on their site.

    https://smartcatdesign.net/get-support/

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    The author would risk getting in trouble if they supported their customers in these forums. That’s just not allowed.

    Thread Starter mich08212

    (@mich08212)

    I have Tried to contact them there several times and truthfully this is getting ridiculous now. I had to create support tickets with in what you mention and I have been waiting for days to get a reply to something that needs immediate attention.
    They said they check www.ads-software.com forums frequently

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    They said they check www.ads-software.com forums frequently

    I know. I’ve pinged them about that in another topic.

    Back to the topic: I really hope you get this sorted out soon. ?? It sounds like it’s just a misunderstanding on their part.

Viewing 7 replies - 1 through 7 (of 7 total)
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