I need recovery email

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins.

@leearchertog

Login to your server using FTP or control panel.
Navigate to you plugins folder and delete all your plugins :
/wp-content/plugins/

Navigate to your themes folder and download your current theme and child theme folder.
And upload the twentytwenty theme and delete the rest.

Try to login, and start adding stuff back in.

Suggest you read your server error logs first to see how/what crashed it.

An error of type E_COMPILE_ERROR was caused in line 53 of the file /home/hp3-linc2-nfs2-z/733/1764733/user/htdocs/wp-content/themes/Avada/includes/bootstrap.php. Error message: require_once(): Failed opening required ‘/home/hp3-linc2-nfs2-z/733/1764733/user/htdocs/wp-content/themes/Avada/includes/plugins/multiple_sidebars.php’ (include_path=’.:/usr/share/pear’)

When you say enable enable wp_debug and wp_debug_log, where do you do this, i find sites giving solutions but not saying where to do it, thankyou

It’s in the link provided there; add two lines to wp-config.php

But it looks like you might be missing a file that’s part of your Avada theme. I’d try manually reinstalling that theme.

@leearchertog

You do this in your wp-config.php file :

Debugging in WordPress

The path before your htdocs to this file could be wrong :
/home/hp3-linc2-nfs2-z/733/1764733/user/htdocs/wp-content/themes/Avada/includes/plugins/multiple_sidebars.php

Or you are missing this file multiple_sidebars.php which you can download and then upload :
https://github.com/dev-ext/Avada-Theme/tree/master/framework/plugins

i apppreciate the advice guys, but the link just explains the debugging etc, but doesnt tell me where to do it.
I am trying to access the FTP files so once i get access Im guessing i locate the config files in there?

I will keep trying. The avada theme has always caused issues, i think its time for a new theme once i get this sorted

@leearchertog

Avada sucks.
You add this code into your wp-config.php file at the root of your website :
define( ‘WP_DEBUG’, true );
you will then have more messages printed to your site.

Also add this :
define( ‘WP_DEBUG_LOG’, ‘/path-to-a-file/wp-errors.log’ );
so you can read any messages sent to the log file.

Did you already do this :
https://www.ads-software.com/support/topic/i-need-recovery-email/#post-12773059
or this :
https://www.ads-software.com/support/topic/i-need-recovery-email/#post-12773222

Thank you, but please realise apart from using the WordPress dashboard the rest I’ve no clue about. I can’t do any of the above without knowing where to do it.
Im hoping I can’t get into the FTP this morning and find a way onto my site.
The link sent about debugging doesn’t say where to do it or how to access that location.
I know this will be simple stuff to you guys but its not for me.

ok, so this is the debug result

Fatal error: Cannot redeclare wp_get_user_request_data() (previously declared in /home/hp3-linc2-nfs2-z/733/1764733/user/htdocs/wp-includes/user.php:3700) in /home/hp3-linc2-nfs2-z/733/1764733/user/htdocs/wp-includes/deprecated.php on line 3967

Updated wordpress via ftp. now tryin to fix the theme so I did finally work out what you were trying to tell me, it was filezilla i needed if anyone else sees this.

@leearchertog

Did you get this sorted then?
You can always update WordPress manually.

I did update wordpress manually using filezilla, i had to get a new theme but avada was a nightmare anyway.
thankyou

@leearchertog

>> but avada was a nightmare anyway

Lol. Yup.
At least they’re consistent.

Oh yes they are haha