I need to change my user in WordPress

Hi,

Did you create a TravelMap account? And you want to link it to your WordPress admin?

If you log in to that account, you should see it appear from your WordPress admin. If not, there’s a way to reset it but you’ll loose the map that is currently displayed on WordPress.

What’s your TravelMap username (or email address used to create the account)?
If you embedded your map, can you give me the link to the page that it is displayed on?

You can send me these information through our contact form: https://travelmap.net/contact

Best,
Clement

Hi Clement,

thank you for your response.

At the moment we are using two accounts, but the one that will be used in the future is: bctincentive.travelmap.net However we have been using bct2021 but it is not active with other admin users of WordPress. I cannot change bct2021 to bctincentive.travelmap.net even when the plugin is uninstalled and installed again.
At the moment we have maps from both accounts embeded to our website, but only using bctincentive.travelmap.net we can do it from CMS level.

Am doing my best to be as clear as possible but if you need any additional info please let me know ??

Best

Miko

Hi Miko,

I see. From the moment you create a TravelMap account, you need to log into it at least once to see it appear on your WordPress administration.
And if you collaborate with other WordPress admins, they need to do the same if they want to update the maps.

The “TravelMap” page on your WordPress admin is just a glorified shortcut to our website.
Re-installing the plugin won’t change the default TravelMap user.
I’ll see if I can improve that system in a future update.

Meanwhile, you’ll have to share the TravelMap login details to the other admins.
I can merge your 2 TravelMap accounts into one if that’ll make it easier to manage. Let me know.

Best,
Clement

Hi Clement,

we managed to solve our biggest issue. What was problematic was, that it was not possible for the second admin to log in to bct2021 account on Safari browser. She removed cache and made sure nothing interferes but without success. She repeted “cleaning” in Chrome and logged in without any problems. Curious case ??

I want to thank you for all the help and ask for merging both accounts. bct2021 is the primary one. Can you move content from bctincentive to bct2021? I would really appreciate your help ??

Thanks a lot!

Miko

Hi Miko,

I merged the content of bctincentive into bct2021.

Let me know if you have other issues.

Best,
Clement