I no longer trust it

  • I’m an amateur. But I’m fairly adept with computers in general. I followed my host provider’s advice and signed up with all the BoldGrid bells and whistles, including Backup. But it has been disappointing.
    First: I made a backup before adding several new pages to my site, as I always do. About a month later when I wanted to work on the site again, my host provider had a live site that was over 2 months old. I called them (their tech support is good) and he tried (as I had) to restore the site from the backup. But it was still the old backup, not the one I had made earlier. He couldn’t figure out why and deferred to BoldGrid, but the BoldGrid site is so opaque that I can’t get any information from it.
    Second: just now I’m downloading all my weekly backups. I filled out the fields for Backup Name and information, then clicked on Download. Got a white screen saying FILE NOT FOUND, can’t go back a screen, can’t do anything except close the window.
    Now I’ve given up on the whole BoldGrid scheme, which I thought was supposed to be the best way to go: create new pages and change existing ones in staged versions which you then push to the live site, everything done online with the premier backup package there to restore everything with links intact. I’ve installed MAMP on my Mac and now have spent several hours figuring out how to do all the website work offline and then push the whole site to live.

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  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @jrodgersky,

    I’m really sorry to hear of the troubles you’re experiencing with the Total Upkeep plugin. We’re working very hard to make high quality products, and when we hear things aren’t going well, we’re eager to help and get things fixed.

    It sounds like you may have moved on, but if you’re still by chance willing to troubleshoot, we’re happy to do what we can.

    About a month later when I wanted to work on the site again, my host provider had a live site that was over 2 months old.

    You mentioned that your host had a live site that was over 2 months old. Does that mean that something happened with your host, like a server crash, and when they restored your site they only had a copy from 2 months prior? Can you explain more of what happened here?

    I called them (their tech support is good) and he tried (as I had) to restore the site from the backup. But it was still the old backup, not the one I had made earlier. He couldn’t figure out why and deferred to BoldGrid.

    By default, Total Upkeep stores backups in /home/user/boldgrid_backup. If you have any backups, use your host’s file manager or check with your host, there may be backups in that directory that are not showing in your WordPress Dashboard. Also, Total Upkeep allows you to upload backups to an ftp/sftp server, Google Drive, and or Amazon S3. If you setup any of those remote storage providers, be sure to check there as well.

    Second: just now I’m downloading all my weekly backups. I filled out the fields for Backup Name and information, then clicked on Download. Got a white screen saying FILE NOT FOUND, can’t go back a screen, can’t do anything except close the window.

    We’ve had one report of a similar issue, please see this link – https://www.ads-software.com/support/topic/it-does-not-work-77/ We were not able to replicate this issue, and so we thought that there may be another plugin conflicting with Total Upkeep. Generally, when troubleshooting WordPress plugins, you would disable plugins and see if this helps, and if it does, enable plugins one by one until you find a plugin causing the issue. At that point, when the plugin causing the conflict has been identified, we can troubleshoot further and offer a resolution. In that case, the user had 80+ plugins, and never got back to us.

    Again, I’m really sorry about the issues that you’re having. If you’ve moved on to another solution, I totally get it, but I’m still more than happy to help if you wanted to take another crack at this.

    Thanks!
    – Brad

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