I only see the closing X

  • Resolved adryjay

    (@adryjay)


    7 years ago

    Hello,

    I’m using your plugin since years, but from few days it only shows the closing “X” button. If you try to open the linked page you should wait 15 seconds for the popup to appeare. Do you have any suggestion on how to fix the issue?

    Thank you!
    Adriani

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello @adryjay

    Thank you for contacting us.

    I checked your page with popup and found many errors at the browser console.
    Most likely there is a conflict with your other plugins or your theme. Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error.
    Afterwards let us know about the result. This will help our developers to solve your problem faster.

    Best regards

    Thread Starter adryjay

    (@adryjay)

    Hello, I fixed the issue by resolving some JS errors.

    Thanks for the support!
    Adriano

    Plugin Author supsystic

    (@supsysticcom)

    Hi @adryjay

    We are glad that you solved the issue.
    If you have any other questions, just let us know.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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