I paid for a plugin, but Subscription is not activated

  • Resolved Milan Das

    (@milandas632)


    3 years, 8 months ago

    I purchased RapidLoad monthly subscription for 1 website at $10. After installing the plugin when I log in to my account and try to connect RapidLoad to my website, it’s showing “Subscription is not active”. Is it a scam or what? I also send an email to the support team via the RapidLoad website, but they’re not replying.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Shakeeb Sadikeen

    (@shakee93)

    Hello Milan,

    I have taken a look at your account and I can see that you have already activated one domain (https://aso****ick.com) and your subscription is active. You have been able activate your domain but still receiving this error ?

    Apologize for the delayed response. We try our best to respond to the users as soon as possible. due to the amount of tickets we are receiving there might be some delays. We typically respond within 24 hours.

    We are not a scam as we guaranteed we will give a 100% refund within 14 days of purchase if the plugin is not working or you are having any issues getting it to work.

    Our data shows that you can use the license activation without any issues. if you are still having any issues or you need help configuring the plugin, please don’t hesitate to contact the support.

    Good Day,
    Shakeeb

    Plugin Author Shakeeb Sadikeen

    (@shakee93)

    Hey Milan,

    Marking this thread as thread as there is no response. please don’t hesitate to contact the premium support or in the WordPress forum.

    Enjoy your weekend,
    Shakeeb.

Viewing 2 replies - 1 through 2 (of 2 total)
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