I paid for the Pro – The download will not work

  • Resolved 79vlad

    (@79vlad)


    1 year, 6 months ago

    I paid for the pro version. I received the download. I uploaded it to my WP. I did follow the instructions of clicking on the Deactivate then clicking on Activate. I followed all instructions. I get an error that the file can’t be imported. I need you to do it for me. So I submitted another two emails through your website. It has been 4-5 days. No answer.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @79vlad,

    Thank you for your topic.

    We are sorry to hear about your experience.

    Please, note that we are answering all the support tickets within 24 hours as Support is the number one priority for us.

    We have checked and noticed that we answered your request 4 days ago. So, please make sure to check your?Spam?folder.

    You can get in touch with us again, via this email address and discuss the further details of your case with our Support Specialists.

    Thank you.

    Thread Starter 79vlad

    (@79vlad)

    The link to the email address you provided goes to an Oops page.

    I do not see an email from your support. What was the subject of the email?

    I do not need an email, I need someone to fix the problem.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @79vlad,

    Thank you for your response.

    My apologies for the late reply – weekends are non-working days for us.

    As for the email address, sorry for the inconvenient link.

    Please find it here: [email protected]

    Concerning the email subject, you can find it by the following subject line: “The WP plug in is still the free version”

    We will get in touch with you again via email and will fix your problem as soon as possible.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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