i PAY $400 FOR A SUBSCRIPTION CAN’T SEND A HELP TICKET

  • Resolved irinavaleri

    (@irinavaleri)


    11 months ago

    I tried reaching out to you through your support page, but it’s not allowing me to send you a help ticket, even though I’m an annual and ongoing plugin customer! What the heck?!

    I have glitches in my loyalty point accumulation. i have 1 to 1 set for points with a breakpoint of 200 to get 100 extra points

    But I have a customer Order #799644 who ordered subtotal: $279.96

    which should have been 279 points + 100 extra
    but she got

    Activity Points
    Purchasing products 279
    Spending over a certain amount 100
    Spending over a certain amount 100
    Spending over a certain amount 100
    Total 579!!!!

    It’s multiplying the breakpoint extra points. And this isn’t the only order that this has happened to

    Order #799673 details
    subtotal: $210.97
    should be 210 + 100 extra but she got

    Activity Points
    Purchasing products 216
    Spending over a certain amount 100
    Spending over a certain amount 100
    Total 416!!

    Please help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @irinavaleri,

    Is there any error when you try submitting your support request? I just tried it now and it seems to be working fine for me: https://snipboard.io/HkiGnm.jpg

    As per the guidelines of the WordPress forum, we are unable to offer support for our premium plugin here. Please send us an email at our support email address: [email protected].

    Thread Starter irinavaleri

    (@irinavaleri)

    No when I hit submit it clears the form making me start over, but doesn’t show any confirmation the ticket was submitted. I retried many times, and tried in incognito mode but it still just clears the form and makes me start over. That’s why I had to post here cause I couldn’t find your support email. I just forwarded my request to you to the support email. THANK YOU SO MUCH!

    Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @irinavaleri, we sent you an email few days ago but we haven’t heard you back. Could you please confirm if you have received our emails?

    Thread Starter irinavaleri

    (@irinavaleri)

    yes, I just responded this morning. TY

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘i PAY $400 FOR A SUBSCRIPTION CAN’T SEND A HELP TICKET’ is closed to new replies.

Tags