Please delete my review here.

Hey @khen888,

I really apologize for the experience you had.

After reading this review I really feel sad that you had such a bad experience.

If you give me one chance to assist you, I will personally look into the issue.

As per the forum guidelines we are not allowed to provide support for paid products at wp.org forums. It’s 12:30am here and I’ll check all your conversations tomorrow morning and will get back to you on email.

Please give us one more chance to make it work for you.

But if you are not satisfied with the result I will refund you the money.

I apologise once again for the experience you had.

@mohammed_kaludi

I’m not satisfied. Please send me the refund to my Paypal account: [email protected]

My decision is final.

I’m waiting for your quick response.

I’ll delete my review here if you send me the refund.

Hi @khen888

I totally understand your frustration,

I will definitely process the refund but at least allow us to help you fix your issues.

I really care about your user experience, but I have involved in my personal problems so that I couldn’t give more attention to your problems.

Please allow me to help you regardless of the refund.

@ahmedkaludi

Please process the refund immediately at my Paypal account: [email protected]

My decision is final.

Thank you.

@khen888

Hi Khen,
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I’m sorry for the inconvenience we caused.
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It would mean a lot to us! I have really taken practical steps to improve the support and we have been able to solve customer’s request faster. We will make sure that it doesn’t happen the next time.
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I would really appreciate your help on this.
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Regards,
Ahmed