I want to cancel Facebook chat

  • Resolved claralinda

    (@claralinda)


    4 years, 4 months ago

    I can’t control Facebook chat from the website. The Facebook chat was already on the website when I tried to maintain the website and I can’t let it disappear.
    When I go to the Facebook for Woocommerce > Messenger I receive this alert

    There was an error communicating with the Facebook Business Extension. Click here to manage your Messenger setting

    When I click on click here I receive the message that the content is not available.

    I need help.I already tried to uninstall the plugin change the value of wc_facebook_external_business_id as suggested in a previous link but nothings work. I need help. Thanks

    • This topic was modified 4 years, 4 months ago by claralinda.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @claralinda!

    Thanks for reaching out to us, it’s appreciated. ??

    Would it be possible for you to provide a screenshot of the issue you’re seeing?

    Additionally, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status?and clicking on?Get system report.

    Thanks so much,

    Julie ??
    SkyVerge

    Thread Starter claralinda

    (@claralinda)

    Hi! Everything ok now, I have activated a new pixel, installed a new plugin, connected to the BM and everything works properly now.

    Thanks for your answer!

    Hey @claralinda,

    Perfect, thanks so much for letting me know, I appreciate it. ??

    I’m going to go ahead and mark this as resolved. If you have any other issues, please don’t hesitate to post a new thread for us.

    Thank you!

    Julie ??
    SkyVerge

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘I want to cancel Facebook chat’ is closed to new replies.