ICal export creates extra calendar in Outlook desktop

Hi – Hoping there’s an easy fix to this problem:

We are running the most current version of WordPress (5.8.1) and The Events Calendar 5.10.0. The link provided is for the main events calendar from our nonprofit site.

For a desktop running Microsoft Outlook, if you open an individual event, then click iCal export and select “open file with Microsoft Outlook,” the program creates an extra outlook calendar for this sole event instead of adding it to the user’s own default calendar. Selecting “save file” creates a different problem: it opens my most recent download folder (whatever that may have been), and attempts to save the file there and not in Outlook at all.

I’ve tried this with several different events on our site. I’ve tried it logged into our WordPress as an admin and when logged out and on different browsers, all with the same result. External users have the same issue.

Notably, when I use my phone to export the event, it it works as intended, adds the event to my own calendar without creating a new one, and it syncs properly to my desktop without creating a new calendar. Google Calendar export seems to be working properly.

My desktop is running Windows 10 and Microsoft Office 2016, but other users running Office 2019 are having the same issue. I tried the iCal export on some other random sites (not necessarily running The Events Calendar) to make sure the problem wasn’t on my desktop, and they seemed to behave normally.

Any suggestions would be appreciated!

Linda

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