iCalendar doesn’t work

Hello,

I’m sorry but I don’t understand, what issues are you talking about? You have opened two tickets here. One was your mistake (you didn’t set the correct setting) and the other was a customization request (not a issue). Also, the price is not 200 as you wrote.

Anyway, as you know, for premium plugin support you have to use the official channel, opening a ticket in the dedicated area.

Calendar sync doesn’t work

Sync log doesn’t work.

i don’t know what part of the software is not working, I’m a hotelier, not developer.

I repeat mine: this software is not working for more than a week. I’m trying to make money, now I see I’m wasting the time, since developer is playing games instead of fixing issues.

and no, your “dedicated” support does not have a place to raise a ticket. It’s only about presales questions, extensions. That’s really rude.

I really don’t understand. Why, instead of writing here and wasting time, can you not just open a ticket in the dedicated support channel as requested almost a week ago?

You would probably have already solved the problem. And the reason why I’m asking you to open the ticket there, is because by www.ads-software.com policies I can’t request login details and other personal information here.

And since it’s literally impossible to help you without seeing the problem, either you open a ticket there or I can’t help you.

I’m not playing any games. I’m offering my help.

and no, your “dedicated” support does not have a place to raise a ticket. It’s only about presales questions, extensions. That’s really rude.

Considering that you have problems with the iCalendar extension, then select “I have an issue/question about an extension or theme” and insert the license key.

@benitolopez While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.
• You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

@moderator Indeed, that is why I asked to open a ticket on the dedicated channel. I did not ask for any private data in the conversation above. On the contrary, I actually specified that I am not allowed to do so.

Yes, and we want to make sure *everyone* understands that offering/asking credentials is a bad idea.

I’ll make this plain and simple.

@benitolopez If you ask for off forum contact again, then you may lose access to this site and your plugin may be removed from wordress.org. You’ve demonstrated that you are attempting to access a user’s site in a way that is not safe and not permitted.

The prohibition for accessing user’s sites is not just to protect the user. It’s also to protect the developers here. You really do not want to be in a situation where you ask yourself “Do I have liability insurance?” and that has happened before to other developers.

If you want to help, help in the forums and keep it safe for the user and safe for the developer, in this case that’s you. The text that the moderator posted are suggestions to get the data needed to safely support the user.

If you can’t do that or you feel the safety here is too much a burden then just let the user know you cannot help them. That’s OK too; no one here is forced to support anyone. That includes you, the moderators or anyone here. We are all unpaid volunteers too.

I have spent 200 for Hotelier and all plugins pack, lost dozens of hours, and have still issues.

@wpbokomaru

For pro or customer support, please contact the developer on their site. This includes pre-sales information.

As the developer is aware, customers may not be supported on this site.

https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products