Icegram Express: Test Emails and Test Campains are Not Being Received

  • Resolved vitruvian1man

    (@vitruvian1man)


    3 months, 2 weeks ago

    I setup the Icegram Express plugin yesterday, but am experiencing the same problems as many others have mentioned here on www.ads-software.com’s support page: that the logs and reports state that test emails and campaigns have been sent successfully, without errors…. but, in fact, none of the test recipients/subscribers of the lists are receiving the emails. I’m only using three different emails for testing.

    Actually, when I set everything up yesterday, I was able to receive a test email, admin confirmation, and the Icegram broadcast. However, what I never actually got delivered was the campaign (test) itself, which is the main feature of this plugin.

    Today, I attempted to troubleshoot the issue further, but learned that nothing is being received despite the reports and logs all indicating “successes.” I basically had, and have, it setup correctly from my perspective. I haven’t updated or installed any other plugins on my site, either. So, I’m not sure what the problem is.

    It would be helpful if your team left the inquiries/answers/resolutions to issues about this topic on www.ads-software.com’s support page instead of transferring to a private communication…since the problem I’m experiencing has been experienced so many times by others already, and presumably they got the issues resolved (or moved on to other plugins), albeit privately interacting directly with your support people.

    I attempted to submit a support ticket using your website’s form and got a message (multiple times) that the transmission failed (you can’t make this stuff up). Not sure what’s going on. I captured a screenshot but there’s no option to upload it here, so here’s a link to the image uploaded to pasteboard:

    Also, here’s the error message:

    Failed to send your message. Please try later or contact us on Twitter: @icegram

    Look forward to next steps.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @vitruvian1man ,

    Thank you for contacting us! We apologize for the inconvenience.

    We request contact on Icegram support because sometimes we need to review specific settings screenshot or recordings related to your mailer. This allows us to better understand the issue.

    However, I will do my best to provide all possible solutions and identify why email sending is not working on your site. To confirm this, we recommend checking the spam score of your site:

    1. Click here to check your spam score.
    2. Copy the email from the site and paste it into the Plugin test email block, then send a test email.
    3. The spam score will be displayed on the mail tester site once you scroll down.

    Please share that report score with us. This would help us further debug the issue.

    2) I tried the contact form on my site and it seems to be working fine. Can you please try again by opening it in incognito mode? The form should submit correctly. However, since you have reached out here, let’s try to debug it together. If the issue persists, I will assist you further.

    Awaiting your confirmation. ??

    Thread Starter vitruvian1man

    (@vitruvian1man)

    Good news.

    I got to thinking that I might need to actually publish a new post to really test whether the campaign email is being scheduled and sent, so I finally got around to publishing a blog post last night.

    I didn’t see any email notification about it in my mail last night or this morning, so I looked at Icegrams report, and it did show a new campaign email scheduled to be sent. So, I clicked send, and seconds later the email was received in my inbox.

    So it works.

    Regarding the test emails not being received from my initial inquiry posted here and to which you responded, it turns out there was a long delay in actually receiving them. After I had sent the test emails, I continually checked my email (including bulk/spam) and also clicked ‘get new messages’ in my email client.

    Nothing from Icegram appeared even after a couple of hours, so I went to bed. The next morning, I noticed they all were received in my in-box, with the appropriate time stamp of when I sent them (the prior night). So, there was some sort of delay, at least more than 2-3 hours, before they were received. Regardless, they were received.

    So, I think it is working.

    Thank you for your timely and kind follow-up. I’ll mark this post as resolved, even though I didn’t make any changes.

    • This reply was modified 3 months, 2 weeks ago by vitruvian1man.
Viewing 2 replies - 1 through 2 (of 2 total)
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