Icon disappears while modifying quantity on the cart page

Hi! It looks like you have the option “Custom AJAX” enabled in the settings. Could you disable this so that the WooCommerce AJAX is used instead? The Custom AJAX option is only for fallback purposes when the official WooCommerce AJAX does not work.

Let us know how that goes!

Hi Ewout,

I actually noticed that behaviour with this checkbox unchecked. I checked it afterwards to verify if that solves the issue, but it didn’t (and I forgot to uncheck it again). ??

More input from my side: the icon disappears the very next second when I press the “Update basket” button and ONLY when I’m not logged into the store. If I’m logged in – updating the cart does not make the icon disappear! (tried in Chrome in incognito mode and in Firefox normal mode).

I checked and found the root cause: cookies are blocked on your site.. If you check the browser console, you’ll see a “Cookie blocked” message each time you update the cart. Normally that’s not an issue, but when server side caching is enabled on your site, it needs access to the WooCommerce Cookies to know how many items are in the cart. This also means that WooCommerce itself can’t access the Cookies so I would advise you to look into this.

The reason you don’t get this issue when logged in, is because server side caching is usually disabled for logged-in users.

Hope that helps!

Hi Ewout,

Many thanks for looking into this. Actually I use a GDPR (let it burn in the hell’s fire!) plugin to block cookies, if user does not accept the cookie bar (I dot use any caching plugin, as there were too many conflicts with other tools :P). So this must be it. But what I don’t get is that I do accept the cookie message, and yet it still blocks cookies… I will report it to the plugin developers.

Thanks again!

• This reply was modified 6 years ago by leciak.

@leciak did you get any response from the GDPR plugin devs?