Icon Not Showing Up

Hi,

I’m sorry for the inconvenience.

I confirm the issue: your code has declarations such as:

<link rel=”apple-touch-icon” sizes=”57×57″ href=”/wp-content/uploads/fbrfg/apple-touch-icon-57×57.png”>

But https://test.cmproficiency.com/wp-content/uploads/fbrfg/apple-touch-icon-57x57.png doesn’t exist.

Something surprises me in your comment: you say “the site has uploaded the zip file” and “I downloaded it”. This sounds like steps that are normally done by the plugin. When you use the plugin, all the file-related operations (“copy theses files there”) and html-related operations (“put this code there”) are completely automated and hidden. You shouldn’t even know there is a zip file involved in the process.

What did you do exactly?

I was looking through previous support posts to make sure that this issue hadn’t already been addressed and came across a post that talked about the zip file. So using an ftp tool I checked the location to make sure it was there and downloaded the file to check the contents.

I did upload the icons using the plugin and was able to successfully view them on cmproficiency.com. Going through the same process on the test site was not successful. Since there seems to be an issue with the fbrfg folder, can I just upload the icons from the zip file to that folder?

Copying the files from the zip file to the uploads/fbrfg/ folder worked. It may have been an issue with the folder permissions because I had to get my host to modify something before I could upload them.

Thanks!

You solved the mystery by yourself! This is what I call a successful support ticket ??