Icon on mobile opens download page, not app

  • Resolved anasazixxx

    (@anasazixxx)


    4 years, 9 months ago

    Hey guys, thank you for providing a wonderful plugin and an awesome support forum!

    When I tap the whatsapp icon on mobile phone, I get taken to a whatsapp download page, instead of the actual application.

    I searched the forum for a solution, but couldn′t find a fix for this issue.

    Could you please help

    Thank you
    Marc

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor davidlillo

    (@davidlillo)

    Hi, Marc. It must be that you are testing from a mobile without WhatsApp, I just tested it on mine and it is working perfectly.

    Thank you so much for your comments.??

    Thread Starter anasazixxx

    (@anasazixxx)

    You′re welcome @davidlillo , really appreciate your rapid support!

    My client and website owner of https://www.carniceriamiranda.com has a mobile phone with whatsapp installed and when he taps the whatsapp icon, he is directed to the whatsapp download page. Do you think he needs to clear the cache/history on his phone?

    Thank you
    Marc

    Plugin Contributor davidlillo

    (@davidlillo)

    Hello again. I do not know what may be the reason, but it is certainly not the plugin. Tell him to try another terminal, so that he can check that it works, and to reinstall WhatsApp on his mobile, because something is not working well ??

    Thread Starter anasazixxx

    (@anasazixxx)

    Ok, thank you for your advice David

    Have a great day!
    Marc

    Plugin Contributor davidlillo

    (@davidlillo)

    Have a nice day Marc, a pleasure.??

Viewing 5 replies - 1 through 5 (of 5 total)
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