Icons Not Displaying

  • Resolved IreneLinda

    (@irenelinda)


    5 years, 4 months ago

    Hi Support,

    The icons no longer show on the sidebar widget on our blog (same url with /blog at the end) or in the pop up that appears when a user reaches the end of our home page.

    I’ve re-entered and saved all the settings, cleared the cache, tried other browsers … no luck.

    Is there another solution besides re-installing? If I re-install, will I lose all my customizations? Can I revert to the older version of your plugin instead?

    Thanks for your help,

    Linda

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author socialdude

    (@socialdude)

    Thanks Linda. Do you happen to use any plugin with lazyload functionality?

    Thread Starter IreneLinda

    (@irenelinda)

    Wow, I’m always so impressed by how fast you respond!

    No, I don’t – or at least I’m pretty sure I don’t. Never tried to install something like that.

    Linda

    Plugin Author socialdude

    (@socialdude)

    Ok thanks Linda. We’ll check with the developers tomorrow in more detail.

    Thread Starter IreneLinda

    (@irenelinda)

    Sounds like a plan. Will wait to hear back from you.

    Thanks for trying to fix this for us. ??

    Linda

    Plugin Author socialdude

    (@socialdude)

    Ok, it seems you do use lazyload, as part of the Smush plugin. Please uncheck the .png in the Smush plugin lazyload settings page.

    Thread Starter IreneLinda

    (@irenelinda)

    Oh, sorry about not realizing that, Social Dude. You’re right: once I unchecked .png, the icons were back on home and blog. ??

    One concern: now png images won’t be included in lazy loading, not a good thing.

    Any chance your developers could correct this in a future update?

    Thanks for getting this fixed for now,

    Linda

    Plugin Author socialdude

    (@socialdude)

    Yes, the developers can fix it… the developers of the Smush plugin ?? They had many clients reporting those issues after they introduced this feature. We contacted them and asked them to make it compatible with our plugin too.

    Thread Starter IreneLinda

    (@irenelinda)

    Wonderful! Don’t know how you keep up with SO many other plugins doing their updating, too. Anyway, sounds as if you’re already on top of this.

    Should I send a note to Smush about the issue? As yet another squeaky wheel?

    Again, I sure appreciate your level of support and responsiveness, not to mention how easy your plugin is to use!

    Linda

    Plugin Author socialdude

    (@socialdude)

    Yes! Please be another squeaky wheel. You’re excellent at this ?? (just kidding of course!!)

    Thread Starter IreneLinda

    (@irenelinda)

    Responsive, helpful AND a sense of humour, too. Perfect! And I’ll start nagging Smush right away.

    Linda

    Plugin Author socialdude

    (@socialdude)

    ?? Thanks Linda!

    Thread Starter IreneLinda

    (@irenelinda)

    Smush said they were aware of the issue and were working on it. So, we shall see.

    If I hear anything further, I’ll post it here.

    Enjoy your weekend!!

    Linda

    Plugin Author socialdude

    (@socialdude)

    Great, thanks Linda for the udpate! Have a lovely weekend too.

Viewing 13 replies - 1 through 13 (of 13 total)
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