Icons not showing in main menu after update

I also had this issue. This morning, I updated WordPress from version 5.6.2 to version 5.7, and I updated your plugin from version 1.7.4 to version 2.0.0. When I looked at my website, all of the icons had broken. At that point, I noticed that your plugin says that it has only been tested up to WordPress version 5.6.2, so I figured the update to WordPress version 5.7 had broken the plugin. At that point, I reverted back to a backup file.

When I went through the second time, I left WordPress on version 5.6.2, but still updated your plugin to version 2.0.0. However, that also broke the icons on my site. It was at this point that I did a little research and learned that the “fa” style prefix was deprecated in version 5 of Font Awesome. Maybe not so coincidentally, your update to version 2.0.0 included support for version 5 of Font Awesome. Is it possible that adding this support broke backwards compatibility with version 4? If so, that would mean I’d need to recode every instance of an icon that uses the “fa” style prefix, which is all of the icons on my site.

At this point, I’m thinking the issue is one of two things…

1) Version 2.0.0 of your plugin is broken in some way that I don’t understand. But whatever it’s doing, the icons on my site have stopped working.

2) Version 2.0.0 of your plugin is working, but only for version 5 of Font Awesome. If this is the case, fixing the issue would mean manually updating the code of every icon on my site.

Whether #1 or #2 is correct, I’m no longer concerned with. Even if #2 was correct, I don’t want to spend the time manually updating the code for every icon on my site. Instead, I switched to the WP Font Awesome plugin, which still supports the “fa” style prefix from version 4.

Although I’ve deactivated your plugin for now, it has worked well for us for years, so I will check back a few times to see if this issue has been fixed.

Hi @bmadwick and @rvining – thanks so much for the rapid feedback. Thanks to your help, I believe I’ve got a fix all set for you. Please see https://www.ads-software.com/support/topic/2-0-1-released-fixes-hard-coded-missing-v4-icons/ for all the details.

Thanks again!

Marking as resolved

Hi Mickey,

Apologies I completely forgot to update this.

Yes, my issue has been resolved, thank-you very much for getting the plugin updated so quickly – I really appreciate your work and your quick responses!

Thank-you!

Hi Mickey Kay,

I have tested the 2.01 version of the plugin on our website, and unfortunately all of the icons on our website are still broken. Just to be sure, I double checked the Settings > Better Font Awesome > Include v4 CSS shim option to make sure that was selected, and it was.

At this point, the WP Font Awesome plugin works on our website and shows all of our icons just fine. Ideally, we’d like to reactivate and use your plugin, because it has performed so well for us for so many years. However, if you’re plugin continues to break the icons on our website, we’ll be forced to continue using the WP Font Awesome plugin.

@rvining I suspect you may have multiple versions of Font Awesome enabled on your site, which seems to be the most common cause (another example). If you can share a URL with the plugin enabled, I can take a look.

Hey Mickey,

Unfortunately, I can’t enable the plugin, because my boss won’t let me leave the site with broken icons for more than a minute or so. We’re a recruiting site, and candidates are constantly applying through our website, so we want to keep our site looking presentable. That being said, you can find the website here: https://workforprogress.org/. Please note that we are not currently using your plugin, but rather the WP Font Awesome plugin, which does work with our website.