• Resolved Marieke_Louise

    (@marieke_louise)


    Hello,

    We have activated payment method iDeal in 3 but it is not working, when I make a test order it asks for my birthdate and does go to the mollie checkout link, but this returns a page not found, other times there will be an error displayed on the chekout page itself: er is een fout opgetreden bij het verwerken van je bestelling. Controleer of er iets is afgeschreven via je betaalmethode en bekijk je bestelgeschiedenis voordat je de bestelling opnieuw plaatst.

    The first error, that shows page not found at mollie checkout URL, does show up as an order in the backend with the status waiting for payment, I see no errors in the logs for this.

    The second one does show up in the logs as a 422, it seems to be miscalculating the price and throws this error, the price is 370 and not 369,99:

    in3: Failed to create Mollie payment object for order 42083: [2024-07-12T09:11:42+0000] Error executing API call (422: Unprocessable Entity): The amount of the order does not match the total amount from the order lines. Expected order amount to be €369.99 but got €370.00. Documentation: https://docs.mollie.com/overview/handling-errors. Request body: {“status”:422,”title”:”Unprocessable Entity”,”detail”:”The amount of the order does not match the total amount from the order lines. Expected order amount to be €369.99 but got €370.00″,”field”:”amount”,”_links”:{“documentation”:{“href”:”https://docs.mollie.com/overview/handling-errors”,”type”:”text/html”}}}. Field: amount

    So the strange thing is that these seem to be 2 different errors that is preventing the in3 payments to work.

    Can you please help?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @marieke_louise

    I understand the frustration caused by the rounding issues leading to a 422 error.

    Could you please confirm if you have the latest version of the Mollie plugin active?

    Regards,
    Femi

    Thread Starter Marieke_Louise

    (@marieke_louise)

    Hello @femiyb

    Thank you for your reply.

    Yes, everything is up to date. I have disabled the in3 option for now as we can’t offer a payment method that does not work.

    It is not just the 422, I understand that this might have something to do with rounding of taxes and decimals used, there are no decimals for the tax but in the backend it does show more decimals then needed.

    The other one is the mollie checkout URL throwing a 404 that prevents the customer from finishing the transaction.

    Thank you again,

    Marieke

    Plugin Support Femi

    (@femiyb)

    Hello @marieke_louise

    Thanks for confirming that. The latest version does include fixes for this case.

    To better judge what could be causing this, we would need to take a look at your latest Mollie log files.
    You can share it via privatebin or privately with the Mollie Support Team for more guidance.

    Regards,
    Femi.

    • This reply was modified 4 months, 1 week ago by Femi.
    Brecht

    (@brechtalomea)

    Hi

    In my checkout page I get the below error. I don’t know how to resolve it. Can anyone advise me? I am using Woocommerce, Elementor and Mollie in the Netherlands.

    Er is een fout opgetreden bij het verwerken van je bestelling. Controleer of er iets is afgeschreven via je betaalmethode en bekijk je?bestelgeschiedenis?voordat je de bestelling opnieuw plaatst.

    Thank you

    Plugin Support Femi

    (@femiyb)

    Hello @brechtalomea

    If this issue still occurs, kindly follow the instructions given above. Thank you.

    Regards,
    Femi.

    Brecht

    (@brechtalomea)

    Thanks. Still don’t have a solution though. Nothing works. Drives me grazy.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.