IDEAL mobiele betalingen mislukken

  • Resolved isaaksan

    (@isaaksan)


    11 months, 1 week ago

    als klanten betalen via een mobiele toestel komen ze na de betaling op een vangpagina van paypal , hier staat dat de website een bevestiging stuurt . Maar dat gebeurt niet omdat de website op een terugkoppeling wacht van paypal. De klanten krijgen dus hun geld terug en ik zie niet dat er een order is geplaatst of mislukt

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    You can use this code snippet to allow the plugin to create WooCommerce orders for APM payments (such as iDeal) after receiving a webhook: 

    add_filter('woocommerce_paypal_payments_order_approved_webhook_can_create_wc_order', '__return_true');

    https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Actions-and-Filters#webhook-order-creation

    This can help if there is no WooCommerce order and the payment is not captured when the buyer is not redirected back to your shop after the payment (e.g. when paying via a mobile app).

    Otherwise, PayPal would automatically refund the buyer (& inform them about it) if the payment isn’t captured within ~three hours. Alternatively, it would be best to advise buyers not to pay via mobile app but from the mobile website to prevent such issues.

    I hope this helps! If you need additional guidance, I recommend contacting the support team from here: https://woo.com/document/woocommerce-paypal-payments/#get-help

    Kind regards,
    Niklas

    Megazip

    (@megazip)

    I have the same issue.

    Where do i have to place the the snippet that you adviced?

    Kind Regards,
    Peter

Viewing 2 replies - 1 through 2 (of 2 total)
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