Ideal not working on Stripe?

  • Resolved donuthing

    (@donuthing)


    4 years, 10 months ago

    Hey there,

    I have activated iDEAL on my Stripe dashboard. Also I have setup the API keys correctly in my Woocommerce Stripe plugin. Orders do show in WordPress dashboard but not on Stripe. (only in events with a sourceID?)

    I contacted the support of Stripe and they told me I have to charge my orders once it gets in events? Why could’nt it be charged automaticly? Or how do I charge it? That’s where I am lost… Also the money is withdrawn from the customers bank but doesn’t show anywhere. What is happening with the money at the moment?

    Thanks in advance,
    Jeroen van Pelt

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  • Hi @donuthing,

    I’ve attempted to recreate the behavior you’re seeing, but payments immediately show up in my test environment (in both WooCommerce and Stripe).

    So that we may look further into your issue, can you submit a ticket?

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there, as we may need to communicate some sensitive information during the process!

    Thank you,
    Joey

Viewing 1 replies (of 1 total)
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