iDeal payments through Stripe not processed, no specific error

Our webshop has some weird situations with iDeal payments through Stripe with this plugin. It’s too often to be random, but doesn’t have a clear cause.

These orders are payment type iDeal, customers go into payment, but something unclear fails (sometimes even after they pay), and then the order is stuck in ‘Pending payment’. There are no automatic notes from Stripe in the ‘Order notes’ section of the order.

In the wc-status logs there’s also no clear error. What I do see for each of these orders that ‘go wrong’ is that in log the plugin does POST call to Stripe /v1/sources, just like the payment flow for the orders that do go well. I also see that call in the Stripe logs.

Then the next step in the wc-status log is ‘Info: Redirecting to iDeal…’. And then that’s it. So there are no further logs relating to that specific order. Not in the wc-status log (so log in the shop) and also not in the Stripe log.

So it seems that these orders are being redirected to iDeal and then nothing else happens at all. And as far as I’ve understood from the customers it’s not that they are closing the browser.

Do any of you from the plugin team or community have any idea why this might happen? Do you recognise the pattern where the last wc-log entry is ‘Info: Redirecting to iDeal…’ and then nothing else?

We’re stuck and can’t find any reason why that happens. I hope someone can clarify the situation.

Thanks a lot.