Idempotency Fix

  • Resolved authorbruce

    (@authorbruce)


    1 year, 5 months ago

    Does the WooCommerce Stripe Payment Gateway plugin have any plans to fix the idempotency issue that causes periodic duplicate payment issues? This issue has been noted over on github since April 2022, and it has cropped up on one of my sites twice in the past six months. Duplicate payment/charge issues break trust with customers, and it’s ridiculous that this is still going on.

    When I contacted Stripe, they noted: “there are a few things you can implement to help to prevent duplicate charges — Stripe API supports idempotency for safely retrying requests without accidentally performing the same operation twice. For example, if a request to create a charge fails due to a network connection error, you can retry the request with the same idempotency key to guarantee that only a single charge is created.”

    Others have written into this forum noting Stripe’s support for idempotency and this plugin completely ignoring this fact. Is this issue ever going to be addressed? Or should I just find a new payment gateway support plugin?

    Oh — and if anyone can recommend an alternative to this plugin that addresses this issue, please let me know.

    Thanks!

    • This topic was modified 1 year, 5 months ago by authorbruce.
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  • Hi @authorbruce

    Thanks for reaching out!

    We appreciate your feedback and understand the concern regarding the idempotency issue with the WooCommerce Stripe Payment Gateway plugin.

    We are aware of the ongoing discussions on GitHub and the community’s concern about this issue. Our development team is actively working on finding a solution to address the idempotency problem and prevent duplicate payment issues. We understand the importance of maintaining trust with your customers, and we are committed to providing a reliable and secure payment gateway experience.

    While we cannot provide an exact timeline for when this issue will be resolved, we assure you that it is a priority for our team. We will keep our users updated on any progress made towards resolving this issue through our official channels, such as our blog or the plugin’s changelog.

    I’d also suggest subscribing to the thread to keep posted for updates: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2339

    In the meantime, you may consider exploring alternative payment gateway plugins available on the WooCommerce marketplace. Some popular alternatives include Square, PayPal, and Braintree. These plugins may offer different features and functionality that might better suit your needs and address the idempotency issue you’re experiencing.

    Again, we apologize for any inconvenience this has caused and appreciate your patience as we work towards a resolution. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 2 replies - 1 through 2 (of 2 total)
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