If a user has previously unsubscribed, they are not resubscribed

Hi,

I have the plugin setup and have been testing under a variety of conditions.

Users that are flagged as “Active” in Campaign Monitor are updated as expected with the correct customer details.

If a user has previously unsubscribed from the mailing list, then later completes a purchase and selects the “Subscribe” option at checkout, they are not resubscribed, they remain unsubscribe in Campaign Monitor and their details in Campaign Monitor are not updated.

I would expect if the user re-opts in at checkout they should be resubscribed and become active again in Campaign Monitor with their details updated.

Kind regards

Ben

• This topic was modified 6 years, 6 months ago by Ben Huson.