If a WooCommerce order is not complete after 30mins, send email?

Sounds like you need an Abandoned Cart plugin, something like this would do the job for you:

https://docs.woocommerce.com/document/automated-follow-up-emails-docs/cart-abandonment-emails/

You could use this free Abandoned Cart plugin for WooCommerce: https://www.ads-software.com/plugins/woocommerce-abandoned-cart/ .

• This reply was modified 7 years, 2 months ago by tychesoftwares.

Funny how you make that plugin @tychesoftwares ??

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Apologies I should be more specific.

The customer would have paid for the order, it is essentially complete.

However the order status will not actually be “complete” as this is for a takeaway so the order is still being made up.

However if the order is still not set to collection (a custom order status) within 30 mins, that is when I need to trigger an email (or SMS

I would prefer to use a function – and yes, i’m looking into writing it myself, I
just know nothing about PHP ??

Actually @petervandoorn I just noticed the ‘after order status’ part of the woo one. I might look into that. Thanks! ??

For anyone looking for this function, Woocommerce Cart Abandonment Emails might do the job. Anyone with the plugin who gets it working, please feel free to post back to confirm. Thnank you.

https://docs.woocommerce.com/wp-content/uploads/2015/10/Screen-Shot-2015-10-20-at-12.33.35-PM.png