If it works, don’t update – but good luck

  • gamingdice

    (@gamingdice)


    3 years ago

    So I managed to get things up and running _once_ but then tried updating the plugin which completely brought down my site.

    Removed plugin, uninstalled.. manually cleaned the orphaned database records that were left behind before trying a fresh install of an updated version. Continued to cause grief no matter what I tried.

    A real shame, as the initial sync (which only worked once for me) looked promising.

Viewing 3 replies - 1 through 3 (of 3 total)
  • k

    (@kvvsi)

    @gamingdice I’m sorry to hear that your experience with Google Listings & Ads didn’t work out as expected, and I appreciate your direct and honest feedback. If you’re still open to trying the extension, we’d be happy to provide assistance to you.

    I don’t see any existing tickets on our side, so if you need any help feel free to create one with us so we can assist you with the plugin setup.

    Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page.

    We will be able to help you further there.`

    Please give me the way to clean existing plugin. Then i can revert back to old plugin.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    @akshaygadekar02 Please don’t comment on someone else’s review of the plugin asking for support. I’ve answered your support thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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