If payed with apple, house number is missing

  • Resolved dawa2

    (@dawa2)


    2 months, 4 weeks ago

    we encountered the problem, that appears at least with apple pay.

    The costumer has prefilled his Apple Pay address with correct details.

    during checkout the uses this prefilled details.
    but receipt address contains the housenumber, delivery address does not.

    we’ve checked with customer if housenumber is given. Somehow at the delivery-address the housenumber is lost or cut.

    we have custom-code that prevents entering the street field without a number, so the data must be taken from Apple Pay during checkout

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dawa2

    This could be due to a compatibility issue between Apple Pay and your custom code. Apple Pay might not recognize your custom code that requires a house number to be entered in the street field.

    I’d recommend you to disable the custom code temporarily and test again to see if the issue persists. If the problem is resolved, then the issue lies with the custom code. You might need to adjust it to ensure compatibility with Apple Pay.

    However, if the issue persists without the custom code, please ensure you are using the latest version of the plugin. If you are and the problem continues, please let us know more details, so that we can investigate further.

    Looking forward to hearing from you!

    Thread Starter dawa2

    (@dawa2)

    this is the code, official from woocommerce , only-affecting the frontend:

    https://woocommerce.com/document/check-if-address-field-contains-house-number-using-woocommerce-blocks/

    Housenumber and Street are in our shop 1 field, is this causing the problem?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dawa2

    That could be. Can you test after removing that code snippet.

    Please note that writing or providing custom code is not within the scope of our support policy. If you are still having problems, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:

    I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.