IG posts not loading / grayed out

Hey @bobhhh, are you using Spotlight PRO in that example of just the free version? If it’s PRO, please contact us at [email protected].

If the issue remains there even after clearing the cache, there is most likely another cache on your website which is interfering. Are you running any other caching plugins or something like Cloudflare on this site?

If you can send us a link to the website itself, that would be helpful too.

@bobhhh just checking in to see if you got this resolved. If not, please get back to me on the questions above and we’ll be happy to help further.

Hey there. I have a similar problem with selected images not loading on anthology-magazine.com. Each one is returning a 403 error. Host says it is not on their side. Both browser and WP site have been cached. Any thoughts gratefully received.

Hi @pippinlily, it’s best to open a new thread in such cases since the cause may be different for your site. That being said, please try the solution documented here: https://docs.spotlightwp.com/article/825-feed-only-shows-grey-thumbnails

Fantastic – worked perfectly. Thanks Mark.

Issue is back, as usual. When will this finally be fixed??

https://www.dropbox.com/s/p6080movil92ryq/Schermafbeelding%202021-11-19%20om%2010.47.19.jpg

Please provide a solution that will do the “update posts” action at an interval of my choosing. I don’t care if it’s a snippet or a setting in the plugin, just make sure it works. None of the current “configuration” settings have any effect. Posts are broken and other feeds are emtpy until manually updated.

Hi @bobhhh, the screenshot shows that your feed is still fetching the image from Instagram’s CDN. This was changed to be the last resort in previous versions of Spotlight and it now tries to use local versions of the images to avoid such issues. The fact it’s still happening on your site and not on others tells us that you’re either using an older version of Spotlight or something else is interfering with our plugin in some way. Both will need further investigation.

The “update posts interval” has always been available in Spotlight’s settings as shown here in the Configuration page: https://docs.spotlightwp.com/article/813-configuration

If your feed continues to show grey thumbnails or doesn’t update automatically, please contact us by email so we can investigate your site setup in more detail once again. As for the updating of posts, we’ve documented the common causes for this here: https://docs.spotlightwp.com/article/824-feed-not-updating-automatically

the screenshot shows that your feed is still fetching the image from Instagram’s CDN. This was changed to be the last resort in previous versions of Spotlight and it now tries to use local versions of the images to avoid such issues. The fact it’s still happening on your site and not on others tells us that you’re either using an older version of Spotlight or something else is interfering with our plugin in some way. Both will need further investigation.

The site is a super simple elementor site, completely up-to-date. It’s not ‘still fetching’ but it somehow broke when fetching and doesn’t manage to re-initialise to do it’s job properly.

The “update posts interval” has always been available in Spotlight’s settings as shown here in the Configuration page: https://docs.spotlightwp.com/article/813-configuration

Like I said above: it doesn’t work. If it did the posts would be fetched.

If your feed continues to show grey thumbnails or doesn’t update automatically, please contact us by email so we can investigate your site setup in more detail once again. As for the updating of posts, we’ve documented the common causes for this here: https://docs.spotlightwp.com/article/824-feed-not-updating-automatically

Access token not expired and cron is running without any issues. “Future Off-Facebook Activity” is a non-issue.

Now what??

The best next step to take is for us to take another look at your site in more detail. To do that, it’s best to contact us at [email protected] and we’ll be able to communicate better there.