IGIC VAT not working

  • Resolved studiosgyna

    (@studiosgyna)


    3 months, 3 weeks ago

    Dear support

    I have a problem with the tax and I just can’t find the solution, maybe you can help me. We have a store that delivers throughout the EU. Our location is in Germany. Now we have a customer who wants to order from us – but we have to enter the order manually and send him a payment link. The problem is that the customer lives in Tenerife and they have special tax regulations (Spain generally has 21% VAT, but Gran Canaria has 7% IGIC).

    I have now defined the special regulation in the standard tax rates for Gran Canaria:

    Country code: ES | State code: * | Postal code: * | City: * | Rate %: 21.0000 | Tax name: VAT | Priority: 2 | Composite: No | Shipping: Yes
    Country Code: ES | State Code: GC | Zip Code: * | City: * | Rate %: 7.0000 | Tax Name: IGIC | Priority: 1 | Composite: No | Shipping: Yes
    Country Code: ES | State Code: TF | Zip Code: * | City: * | Rate %: 7.0000 | Tax Name: IGIC | Priority: 1 | Composite: No | Shipping: Yes

    If I now create an order manually (billing and shipping address XXXXX, 38107 C/Valeriana 6B, TF, Spain) and add the tax ES-TF-IGIC-1, it charges me 21% VAT each time and not 7% IGIC.

    This is the result:

    Subtotal: € 419.33
    Delivery: € 50,00
    VAT: € 98.56
    Order total: € 567.89

    Where is the error in my thinking?

    Thank you and best regard

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    From your tax settings, you’ve configured a 21% VAT for all of Spain and a 7% tax for TF and GC. This means that customers in TF/GC will be charged both 21% VAT and 7% TF. I’ve tested this scenario on my site, and everything is working as expected, as shown in this screenshot: https://prnt.sc/2AIxbUl9LlY0.

    To assist you further, could you please:

    1. Ensure that the Country is set to Spain and the State is set to “Santa Cruz de Tenerife” in the order details for Tenerife.
    2. After adding the product to the manual order, click the Recalculate button at the bottom of the order page to update the taxes based on the billing/shipping address.

    If the issue persists, could you create a screen recording to show the exact steps you’re taking to enter the order details? This will help us better understand the issue and provide further assistance. You can use a tool like Loom to create the recording.

    Thank you!

Viewing 1 replies (of 1 total)
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