ignitiondeck enterprise

Hi Eden,

I’m sorry to hear you were not able to find some of the documentation you were looking for. I have to admit, a 1 Star review after having owned a product as large as IgnitionDeck Enterprise for just one day.

Did you happen to get the welcome email all Enterprise owners are sent as soon as they purchase? If not, please check your spam/junk folder. It would be titled “Your IgnitionDeck Enterprise Purchase”. In that, we do give many links to documentation covering everything to do with setting up IgnitionDeck Enterprise.

We haven’t heard from you on the forums at all yet, but I did reply to your email early this morning where you inquired about us installing it for you. Did you happen to get that reply?

Eden, we’re here to help if you give us the chance to do so. I’d like to see this 1-Star review turned into something better – please contact us on our support forums with ANY questions you have (and let me know if you got that email!).

I read most of the comments in support and most of the answers are evasive (Ignition deck enterprise support), I look in youtube and vimeo tutorials and there is not really a step by steps tutorials, i even look around in envato if could find some comments in the themes that could help me and i couldn’t find any…I send you my login credentials by email.

Eden, I’d really love to help you. However you’ve ignored every question I asked in my reply to you, and you didn’t reference anything else I brought up regarding direct documentation to setting up IgnitionDeck.

You’ve mentioned you ‘read most of the comments in support’ and stated they are evasive – which is very surprising as our support forum contains thousands of posts over 5 years, and often has complete answers with screenshots and direct links to relevant documentation as well.?

You also bring up searching YouTube and Vimeo, rather than viewing the videos inside our own documentation.? As for Envato – we do not sell our themes or plugins on Envato and I’m not sure what sort of answers you hoped to find in there.

At this point, the only aspect I understand you’ve had a problem with is that you searched for ways to set up our plugins and theme in places we do not offer those instructions.

We have received your login information via email. Logging in, I see you’ve entered your license key, and also enabled every Module and installed every Extension we have. But there has been no other setup procedures followed – all of which are covered very clearly in our quick start guide, as well as the setup video I did link you to directly via email.

Please post in our support forums where we offer support, exactly what you are having trouble with, and we will be available to assist you.

1.- i receive the welcome email… There is no information about setting up the template as it shows (advertise).

2.- I access your support forum ((I didn’t ask questions – BECAUSE – most of the questions/problems i had, other people request info and you already answer them (with short answers – as, is not included, i don’t know, we haven’t try it, we don’t give that kind of suppport, we don’t have demo button import content, please bought or valet service, and so on…) Why asking again the questions you already answer… right?

3.- I saw your videos, again… those are not videos for setting the template as is advertise…

4.- Regarding the offer you give me by email, about removing this review (or level up)… I will do it ONLY if my problem is resolved… If is not resolved why would i do it?

5.- MY ISSUE IS NOT RESOLVED UNTIL NOW – I bought something, and it doesn’t work.

As I told you by email, i am really thinking that all the 4-5 stars reviews are Made Up — and the real one are just the 1 star reviews.

I trust in your company, even when i was undecided because of all the bad reviews, i give you a chance, and now i am really dissapointed.

— I think that instead of trying to reply my complaints (You should be working in SOLVING my complaint) not just answering with things like (look in our support forum, ask me over there and so on) i know you don’t want new buyers to know that you have problems with customer service or your produt is not sold as advertise, but you should start working in solving complaints, and believe me, after solving, all of your bad review (The real ones) will level up without you even asking.

Thery are working in solving my issue, i am testing