I’m getting an error on subscription renewal.

Hello @beycanpress,

Thanks for reaching out.

Could you please share with us the name of the plugin used for subscriptions?

This will help further understand the issue. Also, do you remember making any changes before the issue started, such as updating or installing plugin(s)?

WooCommerce Subscription. And everytime i am updating plugins.

Hi @beycanpress,

Thanks for confirming this for us.

As WooCommerce Subscriptions is a premium plugin, we offer dedicated support through our internal ticketing system.

Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Look, I don’t think this error is related to WooCommerce Subscription because it is not the plugin that manages the checkout process. It’s this plugin.

But I will create a ticket anyway.

• This reply was modified 10 months ago by BeycanPress LLC.

Any news on this? Same problem here. Dont want to spam the Subscription Team with all the same issues.

Hi again @beycanpress,

Thanks again for confirming the issue on this.

Could you please confirm the version of the WooCommerce Stripe Payment Gateway?plugin you are using? I could notice a new version was recently released, please try updating the plugin and check if the issue still persists.

Hello @separatereality, as per forum best practices, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

Hi ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Yes, the WooCommerce subscription team said that this error was caused by the user changing their card details. I had no problem with the next renewal, so there is no problem.