I’m having multiple failed orders
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I just launched this site and have noticed an alarming number of failed orders. I did some testing and attempted to run every scenario I could think of to?narrow?down?exactly where the problems?are. I have confirmed 3 problems with this plugin that I need to solve.
- Saved cards are failing to verify the CVV every time. Even when the details have been confirmed correct. I added multiple cards, deleted, added again and they all fail.
- The card data fields should not be editable until the new payment method radial is selected. I’m having users try adding a new card after their saved cards fail, but don’t realize they need to change the radial button selection since the fields are editable.
- The expiration date formatting should be enforced so entering it incorrectly is immediately?highlighted for correction. I have had several users give up on their transaction because they didn’t get the full year on the date written out.
I’m running WordPress 6.7.1 with Astra PRO and everything is up to date and working properly.
I hope there are some solutions for these issues.
ThanksThe page I need help with: [log in to see the link]
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Hello joesighting,
Thank you for reaching out and bringing this to our attention.
We’re genuinely sorry to hear about your challenges with our plugin. Your feedback is valuable to us, and we’re committed to resolving this issue promptly.
To help you further, please provide us with more details about specific difficulties you faced (maybe with some screenshots). Please, reach out to our support team at [email protected] with the above-mentioned details.
Thank you for your patience and cooperation.
Looking forward to hearing from you
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