I’m not able to install new themes

  • I’m not able to, like I was able to before. The install button changes its appearance, when I click on it, but doesn’t take me anywhere, like to a page where I can activate. (I’m not sure if “activate” is the right word, and (as far as I know) I can’t find out because I can’t install a new theme to activate.) I’m using WordPress 5.8, and running the Astra theme.

    I followed the following instructions.

    Make sure you’ve updated your plugins and themes to the latest versions, clear your browser’s cache and cookies and re-log in to your WordPress dashboard.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Updates can fail for a large number of reasons and it is often hard to diagnose the failure due to specific configurations present on each server running the update.

    Try manually updating. See:
    https://www.ads-software.com/support/article/using-themes/#adding-new-themes
    https://www.wpbeginner.com/beginners-guide/how-to-properly-change-a-wordpress-theme/#how-to-change-wordpress-theme-manually

    Thread Starter jason4locations

    (@jason975)

    Because of where I want to use ProfileGrid’s Login Logout Menu extension, I am going to have to test a lot of different themes. I’m sorry if there is a better word besides broken, but this seems pretty serious to me, considering how much testing I have to do, and that I don’t consider myself a computer person. If my site is broken, am I going to have to test all the themes with a broken site? I thought I made a backup of my site with a previous version of WordPress, but (when I restored it) the latest version (version 5.8) was used. Also, when I tried to restore it again, I got a disturbing message that my file “was found, but has a different size (36994400) from what was expected (34897247) – it may be corrupt”. Is the best way to try to fix the site to deactivate all the plugins? If I deactivate the bbPress and bbp style pack plugins, will I lose my forum, and lose the forum’s style? Any help you can give me would be greatly appreciated.

    Moderator t-p

    (@t-p)

    Is the best way to try to fix the site to deactivate all the plugins? If I deactivate the bbPress and bbp style pack plugins, will I lose my forum, and lose the forum’s style?

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

    Thread Starter jason4locations

    (@jason975)

    I’m thankful for the instructions t-p gave me. After following those instructions, next to each plugin name, there is an “Enable while troubleshooting” message. Still, before enabling any of those plugins, I tried again to install themes, but wasn’t able to install any. Thank you.

    • This reply was modified 3 years, 3 months ago by jason4locations. Reason: grammar
    Thread Starter jason4locations

    (@jason975)

    Why did it work with a new computer, but not the old one? When I click on install, using the old computer, the button changes its appearance, so it gets signals with the old one. Thank you.

    Thread Starter jason4locations

    (@jason975)

    I can’t use the new computer for long enough because it is a library’s computer. Thanks.

    • This reply was modified 3 years, 3 months ago by jason4locations. Reason: Added thanks
Viewing 6 replies - 1 through 6 (of 6 total)
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