Image description box on mobile acting crazy

  • Resolved Travis

    (@lowburn88)


    2 years, 8 months ago

    Hello, I have made a screen recording to show an issue I’m having when viewing some images in the lightbox on mobile:
    https://i.imgur.com/CGCquS7.mp4

    Any ideas what could be causing this?

    Thanks

    • This topic was modified 2 years, 8 months ago by Travis. Reason: fixed link

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    This problem might be a conflict with another plugin on your website. Could you please check it via Health Check plugin?

    Thanks!

    Have a nice day!

    I can confirm the bug. I noticed the bug a short time ago. It’s not a plugin conflict. I could at least at PG v2.6.0 and v2.6.1. It occurs in many text descriptions, but not in everything. Sometimes the menu bar at the bottom, where you can toggle the text display etc. on and off, doesn’t appear either.

    The mobile device is a Samsung Note 10+ with Android 12 (Samsung One UI 4.0) and the latest Firefox.

    Thread Starter Travis

    (@lowburn88)

    Hi Kima,

    Thanks for your reply. To echo detoris, this is not a plugin issue and the bug is still present even after I disabled all of them.

    It’s hard to narrow down a cause because also like detoris mentioned, it only occurs on some images but not all.

    If you have any other suggestions or if your team can look into this it would be greatly appreciated.

    Kind regards

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Our developers will be able to check the issue, please contact our support team using the following form

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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