Image/document fields are not working

  • Resolved deales

    (@dealespaloit)


    1 year, 9 months ago

    Hi there, Thanks for the great plugin.

    It seems that if I add a File type field to a CPT I cannot add a file when editing a post of that type.

    Description:

    • Click blue arrow button to select a file for the field
    • Click file I want from the WP file chooser
    • Click the button “Choose file”
    • The file field is not updated and I get a JS console error:
    caught TypeError: Cannot read properties of undefined (reading 'url')
    at h.Collection.<anonymous> (backend.js:14:53646)
    at p (backbone.min.js?ver=1.4.1:2:3644)
    at f (backbone.min.js?ver=1.4.1:2:3497)
    at a (backbone.min.js?ver=1.4.1:2:692)
    at e.trigger (backbone.min.js?ver=1.4.1:2:3380)
    at h.Collection._onModelEvent (backbone.min.js?ver=1.4.1:2:13944)
    at p (backbone.min.js?ver=1.4.1:2:3700)
    at f (backbone.min.js?ver=1.4.1:2:3508)
    at a (backbone.min.js?ver=1.4.1:2:692)
    at e.trigger (backbone.min.js?ver=1.4.1:2:3380)

    This looks like a bug. I am using the latest version 4.0.3.

    Any tips?

    Thanks, Dom

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author TotalPress.org

    (@totalpressorg)

    Hi @dealespaloit
    thanks for using this plugin <3

    After some tests we can’t replicate the bug, it could be compatibility with 3rd party plugins/themes.

    If the project is in a staging/testing environment (not production) create temporary credentials and send url and credentials using the “Send suggestion” form on the page https://totalpress.org/support

    If not, we need more details: WordPress version, active theme + version, active plugin list + version.

    Thread Starter deales

    (@dealespaloit)

    Unfortunately I don’t have a site you can access. I will continue to debug.

    I am unsure, but the styling and behaviour of the File Upload field also looks incorrect on when the field is used in a Repeater.

    Can you confirm this?

    Plugin Author TotalPress.org

    (@totalpressorg)

    Version 4.0.4 fixes file field styling problems inside the repeater.

    I suggest you deactivate all the plugins and try if you still receive them in the console, then proceed by reactivating them one by one, if possible make a video and send us the link.

    Thanks for the support.

    Thread Starter deales

    (@dealespaloit)

    Thank you for the update with the styling fixes. It is looking much better!

    I have tried a fresh version of WP with the majority of my plugins and the File Upload is working correctly there. I am attempting to work out why it is failing on the main site I am working on. Is there a way I could try with the unminified version of the backend.js file to get more information about what is happening?

    Plugin Author TotalPress.org

    (@totalpressorg)

    Hi @dealespaloit

    We can’t share the source files, it looks like a compatibility issue.

    Could you provide list of active plugins (and version), active theme (and version) and WordPress version?

    Thread Starter deales

    (@dealespaloit)

    Hi @totalpressorg

    It looks like the issue is that the image I am selecting does not have a size “thumbnail”… (ie. t.sizes.thumbnail does not exist)

     i = !!t.sizes && t.sizes.thumbnail.url

    I am not sure if all images would have a thumbnail, if so then the issue may be in the configuration of the site somewhere. If some images might not have a thumbnail, then it may be better to update the code to use the full size if there is no thumbnail.

    I am using version 6.2.2 of the Core, and the following plugins:

    • Custom Dashboard & Login Page – AGCA – Version 7.1.5
    • Custom PHP settings – Version 1.4.5
    • Custom post types – Version 4.0.4
    • Force First and Last Name as Display Name – Version 1.2.1
    • Force Login – Version 5.6.3
    • Gitium – Version 1.0.5
    • PublishPress Capabilities – Version 2.8.1
    • W3 Total Cache – Version 2.3.2
    • WP BASIC Auth – Version 1.1.4
    Plugin Author TotalPress.org

    (@totalpressorg)

    Hi @dealespaloit

    We were unable to reproduce the problem.

    The new version 4.0.5 adds a check on the thumbnail value (which for images is always present in all our tests), it should work.

    Dont forget you review ??

Viewing 7 replies - 1 through 7 (of 7 total)
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