Image Grid/Slider/Carousel not filtering properly

Hi,
First, thank you for choosing our Theme and Plugin.

Could you please elaborate on the matter further? Additionally, if you could provide a screenshots, if applicable, I would be happy to assist you to the best of my ability.

Kind Regards,
Givi

Not sure what other info you need as I provided a lot of detail above? What do you not understand? Basically filters are not working. At this point, I have about 6 filters and none of them work except one. All images have been correctly attached to categories, but they are not showing up.

My border issue should be detailed enough. All border settings are turned off, but I am still getting a border.

For the images that DO load, when I click on “next page” at the bottom of the images to see more, it takes me to the top of the web page, not to the next page of images.

https://drive.google.com/file/d/100a4IZLbQl0AIZG_Gmu3b8O5maqSSwPv/view?usp=sharing

https://drive.google.com/file/d/1Gg_MncYFUU7z2Uml3ocEMHRtZqZwqSlO/view?usp=sharing

Hi again,

it’s difficult to pinpoint the issue without seeing the live site. Based on the screenshots, the problem likely lies in the widget settings. To troubleshoot, please try the following:

1. Create a new page and add the widget there. This helps isolate if the issue is with the specific page or the widget itself.
2. Check that your filter categories are correctly configured and assigned to the relevant products.
3. Although our module works seamlessly, conflicts with other plugins or themes can sometimes occur. Temporarily deactivate other plugins to see if that resolves the issue.

Kind Regards

Givi

I have been corresponding with someone at Media Library Assistant as I am also using that plug in to help categorize the media to filter with your widget. They helped me to get the filters working properly by Changing the Items Per Page number to more than the total number of images I have. He said that was the only way with your widget. However, I have 71 images, so this means that all 71 are loaded on the page when scrolling to this section (that’s no good!). I de-selected the Show “All” Filter but that only removed the actual filter. All 71 images still load immediately. Is there a better way to do this that shows some images, but not all and does not create issues with filtering?

Also- the inset border issue is driving me crazy. I have been through every single setting with a fine tooth comb and cannot figure out where this is coming from?? Any idea what it is and how to turn it off? I tried deactivating all widgets and that didn’t solve the issue.

https://drive.google.com/file/d/1s64dRxUDLbQcJqnUb_sLdFI7ZkbGQGhV/view?usp=sharing

Hi again,

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind regards,
Givi